Proposed Design of Performance Management System for Business-to-Business Information and Communication Technology of State-Owned Enterprises in Indonesia

نویسندگان

چکیده

As the market competition for ICT products and services businesses continues to increase, B2B companies are expected improve their performance in order win share. Design implementation of Performance Management Systems (PMS) essential components management control systems providing best business solutions. This research proposes a modification Malcolm Baldrige Criteria Excellence (MBCfPE) Knowledge-Based System (KBPMS) frameworks B2B, given that MBCfPE is utilized assessing excellence SOEs. The design framework incorporates three perspectives: organizational results, internal process, resource capabilities. According research, there total x indicators. Using correlation analysis historical indicators determine relationship between weighting based on scoring reference from MBCfPE. Therefore, KBPMS with MBCfPE-based provides an excellent depiction at Indonesian

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ژورنال

عنوان ژورنال: International Journal of Current Science Research and Review

سال: 2023

ISSN: ['2581-8341']

DOI: https://doi.org/10.47191/ijcsrr/v6-i1-03